1 reviews | Active since Aug 2011
**** service delivered
<p>I went to Vodacom World this morning around 10am to port my number from Telkom to Vodacom. I was assisted by this rude guy who was at counter number 6. From the second I walked into his counter, I could see he wasn't interested in helping me.He did a **** port and instruct me to go to Metro and buy SIM card. When I went to Metro, they sent me back and tell me I was supposed to buy SIM card from the same place I am coming from. When I went there, he sold me a non-RICA'd SIM. Only realised after going home. I went back and he took my documents and **** to me that he will RICA the SIM card for me.</p> <p> </p> <p>6 hours later and I am still waiting. I even called Vodacom Customer Care to verify. They confirmed that he did nothing. I have never experienced such poor service in my life. I was made to feel like I am begging to do business with Vodacom. What's the point of lying to customers who want to port to Vodacom and give his employer thousands of rands every month? I seriously don't understand.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still not contacted...
Still not contacted...
