TM
Thomas M

1 reviews | Active since Aug 2011

28 Dec 2016, 16:41

**** service delivered

<p>I went to Vodacom World this morning around 10am to port my number from Telkom to Vodacom. I was assisted by this rude guy who was at counter number 6. From the second I walked into his counter, I could see he wasn't interested in helping me.He did a **** port and instruct me to go to Metro and buy SIM card. When I went to Metro, they sent me back and tell me I was supposed to buy SIM card from the same place I am coming from. When I went there, he sold me a non-RICA'd SIM. Only realised after going home. I went back and he took my documents and **** to me that he will RICA the SIM card for me.</p> <p> </p> <p>6 hours later and I am still waiting. I even called Vodacom Customer Care to verify. They confirmed that he did nothing. I have never experienced such poor service in my life. I was made to feel like I am begging to do business with Vodacom. What's the point of lying to customers who want to port to Vodacom and give his employer thousands of rands every month? I seriously don't understand.</p>

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Replies (2)
Vodacom
Vodacom's reply29 Dec 2016, 09:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TM
Thomas M's update29 Dec 2016, 14:32
Reviewer Update

Still not contacted...