1 reviews | Active since May 2013
**** RESOLUTION TO QUERY BY VODACOM
I am shocked to receive a statement of my Vodacom account sitting at R681.55 which more than the monthly premium for my account. I have never authorised any other additional charges to be added on my account. The only encounter I had was that I was offered R200 amount worth of the screen protector that I bought and was not happy about as opposed to getting a new screen protector.
Vodacom please don't abuse your clients, so now that offer is being billed back on my account!!! Really.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Refiloe
As discussed, feedback has been provided and this matter is now resolved.
Have a pleasant day further!
Regards,
Rudi-Jo
Dear Refiloe
As discussed, feedback has been provided and this matter is now resolved.
Have a pleasant day further!
Regards,
Rudi-Jo