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refiloe D
1 reviews | Active since May 2013
12 Jan 2022, 08:39
**** REPLIES BY VODCAM ON HELLOPETER. NO ONE CALLS TO RESOLVE QUERIES!!
Vodacom standard replies on this platform are a lie as they never call back clients to resolve reported problems. It's disappointing that such a big organisation has resorted to making **** responses on this platform so that they can appear as being efficient. Its **** people.
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Replies (3)
Vodacom's replyOfficial
12 Jan 2022, 09:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jan 2022, 09:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
rD
refiloe D's updateReviewer Update
12 Jan 2022, 12:13Good Day
I have already visited the closest branch at Mall of the North , Polokwane, my complain is that it seems from your response that I'm expected to foot the bill for a laptop that stopped working hardly within a year of using it. Please clarify who will pay the cost of repairs. A call will be appreciated wherein you as the service provider I bought the laptop from make arrangements with my closest Vodacom branch as it is obvious that your laptops are not of good quality as they stop working immediately after the warranty expires.
Kind Regards
I have already visited the closest branch at Mall of the North , Polokwane, my complain is that it seems from your response that I'm expected to foot the bill for a laptop that stopped working hardly within a year of using it. Please clarify who will pay the cost of repairs. A call will be appreciated wherein you as the service provider I bought the laptop from make arrangements with my closest Vodacom branch as it is obvious that your laptops are not of good quality as they stop working immediately after the warranty expires.
Kind Regards
rD
refiloe D's update12 Jan 2022, 12:13
Reviewer Update
Good Day
I have already visited the closest branch at Mall of the North , Polokwane, my complain is that it seems from your response that I'm expected to foot the bill for a laptop that stopped working hardly within a year of using it. Please clarify who will pay the cost of repairs. A call will be appreciated wherein you as the service provider I bought the laptop from make arrangements with my closest Vodacom branch as it is obvious that your laptops are not of good quality as they stop working immediately after the warranty expires.
Kind Regards
I have already visited the closest branch at Mall of the North , Polokwane, my complain is that it seems from your response that I'm expected to foot the bill for a laptop that stopped working hardly within a year of using it. Please clarify who will pay the cost of repairs. A call will be appreciated wherein you as the service provider I bought the laptop from make arrangements with my closest Vodacom branch as it is obvious that your laptops are not of good quality as they stop working immediately after the warranty expires.
Kind Regards
rD
refiloe D's updateReviewer Update
23 Jan 2022, 10:07Dear Vodacom
Thank you for mistreating me as your long term client I thought you valued. I have reconsidered my relationship with your company and I will be moving my two uncapped fibre contracts from you and not renewing my contract which comes to an end in the next two months.
To the public don't ever trust Vodacom with your hard earned you will be very disappointed.
Thank you for mistreating me as your long term client I thought you valued. I have reconsidered my relationship with your company and I will be moving my two uncapped fibre contracts from you and not renewing my contract which comes to an end in the next two months.
To the public don't ever trust Vodacom with your hard earned you will be very disappointed.
rD
refiloe D's update23 Jan 2022, 10:07
Reviewer Update
Dear Vodacom
Thank you for mistreating me as your long term client I thought you valued. I have reconsidered my relationship with your company and I will be moving my two uncapped fibre contracts from you and not renewing my contract which comes to an end in the next two months.
To the public don't ever trust Vodacom with your hard earned you will be very disappointed.
Thank you for mistreating me as your long term client I thought you valued. I have reconsidered my relationship with your company and I will be moving my two uncapped fibre contracts from you and not renewing my contract which comes to an end in the next two months.
To the public don't ever trust Vodacom with your hard earned you will be very disappointed.