JR
Jenny R

1 reviews | Active since Dec 2018

04 Dec 2018, 08:59

****/ Hoax Deals by Vodacom

On Black Friday I purchased a deal from the Vodacom Online Deal special. Once I purchased the deal I received confirmation of the purchase. However when I called the Vodacom online Centre to find out when I would expect delivery of my purchase. They had told me that the deal was sold out. However when I purchased this deal it was not sold out hence the received confirmation. I am totally upset as when I went onto the site to look for the deal it has been removed. This is totally ***** on Vodacom side as there was an adverti*****t and I have confirmation that I have purchased the plan. I have tried calling and emailing Vodacom but only have been given the run around and to date haven't gotten any response. This deal was bought from the Vodacom website. Vodacom offers deals that they cant deliver only to fool their customers. Pathetic Customer service!

0
Replies (2)
Vodacom
Vodacom's reply04 Dec 2018, 09:02
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
JR
Jenny R's update07 Dec 2018, 09:20
Reviewer Update
Hi Please explain then why the sale confirmation screen that appeared when I finished conducting the purchase. The sale confirmation screen also stated "thank you for your purchase." I have Print Screen saved of all the confirmations and submitted it to Vodacom. However no feed back todate. Also when I finished conducting the purchase there were still 21 more deals available. This is quite upsetting and proof that Vodacom does not honour there deals. VERY DISSAPPOINTED!!!