**** deals which no one can action

<p>Good day</p> <p> </p> <p>i came across a deal from MTN which was really good, but just the convenience of upgrading seemed easier, so I asked if vodacom could match the deal. Initially I was told they can't do anything from the call center agent. Thereafter I complained on Facebook, someone got back to me and asked if I could send them proof of the deal. I did so, and they came back to me with a deal I was happy with. This was not sent to me immediately, but after following up about when I would get the offer, I eventually got the deal. I signed the contract and sent it back to the email address it says you need to send it to on top of the contract. Today I called to find out when will I receive my phone, the upgrades department says they can't action the upgrade, I need to call social media or eservices department to action this. I got called by customer care, and they saying I need to call after sales department. How difficult is it to action a deal?? This deal was signed and sent back as the contract requested. I am getting pushed from pillar to post, and the way I see it, this deal will not actually materialize, Vodacom created a deal which they are not willing to give!! I am utterly disappointed in the lack of knowledge from your employees, and from unable to get a contract that was given to me actioned!!! I spend quite a bit of money with vodacom every month, but I think it's time I move to another service provider that actually gives there customers what they want!!</p>