**** deals on vodacom.co.za ?

Hi I am trying to add one of your online deals (contracts) to my existing account ... No one can assist me ? They say im on the new system... now the deal i want does not exist in the stores and only online and it is probably going to expire by the end of the weekend. They say they are only getting their access to the new account in like 3 months . So how is this deal real if an existing client can NOT get it ? i want to take out two new contracts ... but your systems are too useless to assist a loyal customer? how can i get assistance .. and don't say call *** or ***4 or *** cause they can't assist me i've been in a loop with those numbers for the past few hours.