AM
Ashley M
1 reviews | Active since Oct 2019
20 Feb 2021, 11:16
**** advert
Vodacom advertised the Samsung A12 for R0 on their website, stating you saving the full price. I called in for the phone and the call centre agent says they cannot assist me???
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Feb 2021, 16:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Feb 2021, 16:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AM
Ashley M's updateReviewer Update
20 Feb 2021, 16:21I called their online department again today, spoke to Desiree about the phone and she hung up on me??? Huge organisation like Vodacom but such bad service ????
AM
Ashley M's update20 Feb 2021, 16:21
Reviewer Update
I called their online department again today, spoke to Desiree about the phone and she hung up on me??? Huge organisation like Vodacom but such bad service ????
Vodacom's replyOfficial
22 Feb 2021, 10:49Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that our deals would always have a cost associated with it. Kindly contact our online team on ***4(free call from Vodacom sim) for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that our deals would always have a cost associated with it. Kindly contact our online team on ***4(free call from Vodacom sim) for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2021, 10:49
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that our deals would always have a cost associated with it. Kindly contact our online team on ***4(free call from Vodacom sim) for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that our deals would always have a cost associated with it. Kindly contact our online team on ***4(free call from Vodacom sim) for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,