**** 20gb data offer

On January Friday 13th 2017 , vodacom offered me a deal to upgrade with them. I was promised 20gb data for free for 24months. After about a month of stuggle i finally got my 20gb. Yesterday 01 September i got a notification to state that i am out of data bundle and i will be charge out of bundle rates. Checking my balance i was shocked to find that not only did i not receive my monthly 20gb data as promised but that my roll-over amount has been removed as well.

I called 111 and was assisted by a call centre agent who assured me that he will log a service request for me and that i will receive a confirming sms with a reference number. And when asked he assured me that i will not have this problem again and it will be resolved a.s.a.p.

Up untill now i have not received any sms with a reference number nor have i received any form of notification from vodacom that they are working on my issue, and i have still not received my 20gb data and neither has my husband that took the same deal.