TDTS
Thersia Du Toit Smit
1 reviews | Active since Apr 2014
07 Feb 2016, 11:46
fais act
I upgraded contract to an iPhone in Jan , I declined insurance as I have my own! <br> Yet cellsure Vodacom after 4 phone calls to cellsure and Vodacom, emails to both 're the insurance and cancellation of it when I declined it.<br> It still reflects and gets deducted from me during Jan and now in Feb. <br> This is ***** and contravention of the fais act.<br> I have send emails and no one responds.<br> I am now going to lay a charge of ***** and report this to the fsb
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Vodacom's replyOfficial
07 Feb 2016, 19:28Hello thersiadts,
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Please note that we will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Please note that we will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
Vodacom's reply07 Feb 2016, 19:28
Official
Hello thersiadts,
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Please note that we will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Please note that we will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,