Fair and Honest Customer Service

I have called Vodacom just to find out of any HIDDEN charges on my account. Speaking to Zoleka from customer service has clarified me the uncer*****ies that there is more than what I am going to pay for apart from what have been told by Vodacom Hello Peter Team representative that I previously spoke with. Speaking to Zoleka was second attempt call after my line was cut while speaking with Cancellation Department Representative, which I am not surprised why, we all know why my line was cut.

As have been victimized several times and denied rights of service by few individuals from various departments particularly those handle retentions (Collections and Cancellation) so that my account payments can be extended, I had always found those who serve clients fairly with high integrity and honesty like Zoleka as she had given me a true reflection of my account today.

Zoleka has proven the true excellent customer service Vodacom intend to practice and I commend her character to be multip**** to team her mates, cross functional departments, Voda family and the whole industry.

I thank you Zoleka!