Failure with Vodacom computer system

Over the past 3 days I have purchased data via the Vodacom PC on-line system which fails miserably although the system tells me I have been successful and have 3 Order Confirmation emails from Vodacom to prove it.

I have a contract and therefore in purchasing the data - I ask that the cost be added to my bill.

The first two times, I purchased 1GB and the following was sent to ********** at 10h19 on 29th November 2017.

I bought data for this account at 21h40 on 28th November (yesterday) I received an email confirming purchase (Order Confirmation) Order number E ********** 1GB R79.00 Add to monthly bill. I used my internet after this time (21h40), but certainly not a 1GB I honestly do not think this registered. My bill was R808 - it didn’t increase my bill by R79. I saw I had no data this morning - I therefore assumed that Windows was downloading some huge file that I knew nothing about. I bought another 1 GB at 08h35 in the morning (29th November) I received an email confirming purchase (Order Confirmation) Order number E ********** 1GB R79.00 Add to monthly bill. My bill was and still is R808 - it hasn't increased my bill by R79. It didn’t register the 1GB !!!!! I still had no data. I then needed to phone Vodacom to allocate me 1GB because your sodding computer system didn’t wor****!!

Similarly, I rang 082111 at 20h22 1st December 2017 - to inform you the data that I purchased below (14h48:22 on 1 December 2017 - 10GB) which you have thanked me for purchasing has not been registered - I refer you to your thank you email. Detail is email date 14h48:22 Confirmation sent to: ********** Order number E ********** For number ********** 199 Date 1 December 2017 Order Data bundle - Once-off - MyGig 10 Amount R549.00 Payment method Monthly Bill I assume the R549 has been registered - I honestly have stopped caring.

The ONLY way I could get help is to ask your helpline to register a further 10GB of data at a cost of whatever.

This is a serious problem that your IT Team be working night and day to resolve.

Why have I had NO feedback from the first complaint? Why not give me some free data until the problem is resolved?? Why can I not complain now i.e. at this time - to someone who can actually resolve my problem?? If you are a service oriented company, provide someone who can service me irrespective of time.

Of course, if your computer system worked correctly - you wouldn’t need to receive complaints such as this - your IT Department should be fired.

I BELIEVE Vodacom provides a level of service that is close to abysmal.

This IS a major problem with your computer system - why does it become my problem - why must I sit on a PC t 20h53 and complain to HelloPeter wasting more of my time? Why does it now become my problem???? Surely there should be feedback - I cannot be the only person experiencing this problem????

Keith Wishart