Failure to upload monthly subscriptions and impossible to contact

<p> On 1 October my monthly subscriptions were supposed to be loaded. However my data bundle wasn't. This has never been an issue before, so I didn't feel the need to micro-manage Vodacom and check if it was loaded. This error on Vodacom's side hoever, caused all my airtime to be absorbed. Eventually at 03H30 am this morning 6 October, I got hold of the customer care 082 111. As they have a new system, lots of complaints and staff doing in practise on the job training on a very slow system, the lady managed to log a call with the accounts dept ref: S3-G8ELP-PQ2Q 20 minutes later. It was then that she told me that the airtime was absorbed due to Vodacom's failure to load my databundle. </p> <p>At 09H35 I received an sms from Candice Peterson explaining that my data absorbed my airtime, and a **** R50 that was credited to my acount (I have received a few **** promises like that over the years, and upon checking, off course nothing showed), and informed me that the issue is resolved. Suddenly the 1 GB data appeared. Still no airtime though.</p> <p> </p> <p>Nothing is resolved, however. I need the data which used my airtime to go off against my data bundle, and my airtime returned to me.</p> <p> </p> <p>Please sort this out, so I can get what you so eagerly bill me for.</p>