Failure to supply a cell phone upgrade

<p>I did my cell phone upgrade on the Vodacom website, assuming it would be quicker and efficient compared to going into the store. I received a confirmation email for my order and was advised it would take 3-5 working days for delivery. 5 working days after ordering the device, I spent over 30 minutes on the customer care line to find out where my device was, only to be told there was no order and only a quotation was generated. This quotation was cancelled as well? The email I received is below:</p> <p> </p> <p>Dear ***xx ******x</p> <p>Thank you for your upgrade order!</p> <p>Order Information:</p> <p>Quote Reference Number: VODACOMONLIN- ********** ********** 08</p> <p>Delivery Address:</p> <p><br />xx ***x ****** <br />***x ******<br />***x ****** ******x ***x<br />***x</p> <p>Email address: ************************</p> <p>iPhone SE 64GB <br />Space Gray <br /> ********** 12 <br />In Stock</p> <p>Delivery estimate: 3-5 working days depending on stock availability and area of delivery.</p> <p>Track your parcel <br />To track you parcel, you can then call your nearest RAM Centre or visit www.ramgroup.co.za using your order number as your tracking number.</p> <p> </p> <p>Now I ask you, what kind of excuse is it that my upgrade was never processed? Why should I follow up on things like this? I needed a new device and by today the latest. Now I am waiting for a consultant to call me back...</p>