KM
King M
1 reviews | Active since Mar 2019
15 Mar 2019, 14:18
Failure to simswap lost sim
I am very dissapointed in Vodacom failing to assist me with Sim swap because I cannot remember the last 10 numbers I had dialed. I have a number ( ********** 901) it used to be a contract phone then later converted to prepaid. I have RICA the number but I just do not remember the last 10 numbers. If Vodacom don't help I will have to move to another network
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Replies (2)
Vodacom's replyOfficial
15 Mar 2019, 15:40 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Mar 2019, 15:40
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Mar 2019, 17:31Dear Customer Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply15 Mar 2019, 17:31
Official
Dear Customer Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Best regards,