1 reviews | Active since Jul 2014
Failure to respond to client
Good Day
I am sending this email on behalf of Mr T Raju.
He apparently spoke to upgrade department who indicated his upgrade was due 23/24 August 2017 so he upgraded. Now he is being charged for both new and old handset (R549 and R175) until November 2017.
He said no one told him that the upgrade is only in November 2017 but all calls have been recorded.
The number in question is ********** 133.
He was advised to send an email to *** / ********** The email was sent on 7 September 2017 and to date Mr Raju has not been contacted.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Kosellan
Please be advised that feedback has been sent you via email.
Regards,
RJ
Dear Kosellan
Please be advised that feedback has been sent you via email.
Regards,
RJ