Failure to respond to a complaint

<p>I went overseas as I have each year for the last 20 . I put my sms roamer on but did not work this time . I basically blocked everything , data , calls and sms ( and its only supposed to block calls and data) . I was in Cuba and communications are not easy there . My sister tried to get Vodacom to help while I was stil in south africa but they said it will only work out of the country but it did not then they said they are not able to do anything since Im out the country ! she even went into a branch and they said they cannot help ( the same branch holding my contract !) so I was uncontactable for 2 weeks and I am a business owner and this is a business phone . upon return it suddenly worked again . in the process I sent 2 emails , one while I was away another on my return . both acknowledged but never responded to . vodacom is happy to teke my money monthly but not to give service. this was in oct/nov and I have been unable to get round to takeing it further ( besides the fact thats its energy sapping ) . I go overseas every year and want an explantion as to why they would not /could not help when I followed the exact same procedure .</p>