1 reviews | Active since Sept 2016
Failure to Respond Resulting in cost to myself!
<p>Last year my USB was ****** along with my laptop. SAP Case Number: 43/5/2016. I contacted Vodacom to request them to cancel my contract as I no longer had a USB and no laptop to utilise this service. To date, this has not been concluded resulting in a monthly fee and a rejection fee from my bank account of R135 which I would like reimbursed. This ongoing failure to acknolwedge my communication is despicable. Cell Number: ********** 745. I have sent another email today and await a response (if any).</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom continue to ignore my requests. I checked my bank account yesterday and note that they have DEDUCTED ONCE AGAIN - R480.04. This just screams of a company who are not customer centric and IGNORE THEIR CUSTOMERS. For the last time, PLEASE delete this account and reimburse me for the monies you deducated as per above plus R135 x 4 for bounced debit orders. Thank you.
Vodacom continue to ignore my requests. I checked my bank account yesterday and note that they have DEDUCTED ONCE AGAIN - R480.04. This just screams of a company who are not customer centric and IGNORE THEIR CUSTOMERS. For the last time, PLEASE delete this account and reimburse me for the monies you deducated as per above plus R135 x 4 for bounced debit orders. Thank you.