1 reviews | Active since Jan 2018
failure to resolve customers problem
My watts up became absolent I think on the 13th so I uninstalled and requested my colleague to send me hers via share it but she did not restore my messages .I was so angry at her and even cried as there were memories of departed one and watts up messages that I needed for Small claims court .In anger I deleted the one my friend sent and I told myself that I will go to Vodacom to see if they cant retrieve my messages as obviously they know better .Yesterday I went to Vodacom Maponya mall and I related my problem to a lady who then told me a technician will be able to help me with that .I went to a guy who didn't have a name Tag but I asked for his name for a purpose of complimenting him should he assist me and his name is Siyabonga .I related yet my store I even told him that I need those messages back that is the whole purpose of me being there .He said he will help me with a charge and I said cool as long as you can resolve my problem .I waited at Maponya for 45 minutes thinking I will get what I was there for but guess what after 45 Siyabonga gave me my phone and said its done but I didn't get my messages .I said what must I do now as the purpose of me coming here was to get my messages back , if it couldn't be done why didn't you tell me its not possible so I can go ? Still he made me pay R80 but my matter was not resolved .There is absolutely no way I could have waited for 5 days without Vodacom so I can go to Vodacom outlet just for them tom Download watts up where as I could have asked someone to send it to me by share it for free. My query was not resolved and I want to know why I paid R80?Another guy came by the name of Thabo and asked Siyabonga what he has been doing all the time , then he started saying no you shouldn't have done it like that you should have done this and that but it was going to take time .I Left Vodacom heartbroken for paying for what I didn't get and for wasting my 45 minutes for nothing. I want someone to call me and tell me what did I pay for ?
I need a response
thank you
Tholoana Sewpal ********** 591
Day before yesterday I received a call form a lady who said she is the manager for Vodacom Maponya
I will like to say she called me to say absolutely nothing , instead she asked me to repeat what I posted here , and advised she wants to hear my side of the story, isn't this my side of the story .Then she told me the consultant denied that I indicated what I was therefore but only told him after he downloaded watts up. How pathetic is that ?Who goes to Vodacom to go download watts up for R80 please ?I'm more angry than I was as she said that she will call me yesterday and she didn't .Who promises a customer of 20 years that they will call and they don't call.
Day before yesterday I received a call form a lady who said she is the manager for Vodacom Maponya
I will like to say she called me to say absolutely nothing , instead she asked me to repeat what I posted here , and advised she wants to hear my side of the story, isn't this my side of the story .Then she told me the consultant denied that I indicated what I was therefore but only told him after he downloaded watts up. How pathetic is that ?Who goes to Vodacom to go download watts up for R80 please ?I'm more angry than I was as she said that she will call me yesterday and she didn't .Who promises a customer of 20 years that they will call and they don't call.