TS
Tholoana S
1 reviews | Active since Jan 2018
10 May 2021, 17:33
Failure to resolve customer query
Yesterday i did Shake everyday, i was offered 50 mb for 3 days at R5 but instead i was given 5R airtime advanced. I called vodacom nd was told it happens sometimes. I let it slide. Today i got another offer after shaking, 100mb for 3 i accepted but never got the data. I called again spoke to Thabo who said there is a glitch somewhere but he will put my 100 mb, even now im still waiting.
Vodacom dont make offers then fail to deliver. Im irritated.
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Replies (2)
Vodacom's replyOfficial
11 May 2021, 07:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 May 2021, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 May 2021, 10:39Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have allocated a 250MB data bundle to your number valid up until month end, as a once off gesture. Regards Consumer Website Team
Best regards,
Vodacom's reply12 May 2021, 10:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have allocated a 250MB data bundle to your number valid up until month end, as a once off gesture. Regards Consumer Website Team
Best regards,