BM
Bridget M
1 reviews | Active since Apr 2014
08 Mar 2021, 11:00
Failure to resolve a Fibre link fault
The most pathetic service l have ever received in my entire life!! My fibre had been down for more than 5 days now. The call centre agents have all promised to call me back and not even a single one had the decency of doing so. Five days later my fibre is still down, how on earth are we expected to work from home????????? You spend hours on the phone explaining the same thing to all the agents who pretty much do nothing about your request. Vodacom clearly doesn't care about its customers! its time to move!!
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Replies (3)
Vodacom's replyOfficial
08 Mar 2021, 11:06Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply08 Mar 2021, 11:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
BM
Bridget M's updateReviewer Update
08 Mar 2021, 11:29Hi Vodacom,
*As per our discussion*?? with who? HOW HAVE YOU RESOLVED THIS?? My fibre is still down. You only logged a call with vumatel today at 10:42AM, this means l have to wait another 3 days with no internet?? How am l supposed to work from home? l had to call more than 8 times just to get you to log a call with the ISP provider?? Why are you not seeing the agency in all this?
Disappointment is an understatement!!
*As per our discussion*?? with who? HOW HAVE YOU RESOLVED THIS?? My fibre is still down. You only logged a call with vumatel today at 10:42AM, this means l have to wait another 3 days with no internet?? How am l supposed to work from home? l had to call more than 8 times just to get you to log a call with the ISP provider?? Why are you not seeing the agency in all this?
Disappointment is an understatement!!
BM
Bridget M's update08 Mar 2021, 11:29
Reviewer Update
Hi Vodacom,
*As per our discussion*?? with who? HOW HAVE YOU RESOLVED THIS?? My fibre is still down. You only logged a call with vumatel today at 10:42AM, this means l have to wait another 3 days with no internet?? How am l supposed to work from home? l had to call more than 8 times just to get you to log a call with the ISP provider?? Why are you not seeing the agency in all this?
Disappointment is an understatement!!
*As per our discussion*?? with who? HOW HAVE YOU RESOLVED THIS?? My fibre is still down. You only logged a call with vumatel today at 10:42AM, this means l have to wait another 3 days with no internet?? How am l supposed to work from home? l had to call more than 8 times just to get you to log a call with the ISP provider?? Why are you not seeing the agency in all this?
Disappointment is an understatement!!
BM
Bridget M's updateReviewer Update
08 Mar 2021, 14:40Now resolved @ 14H30.
BM
Bridget M's update08 Mar 2021, 14:40
Reviewer Update
Now resolved @ 14H30.