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Iriwa O

1 reviews | Active since Jan 2017

13 Apr 2021, 07:53

Failure to render services

On 26 March 2021 I received a call from Lookout from Vodacom as I enquired about the 25mbps fibre package which was on promotion for R806.00 per month (free installation, free activation and free router). We agreed with Lookout that we want to proceed with the package and received an email confirming the package we agreed to. It is now the 13 April 2021 (3 weeks later) and we still have not received any follow up from Lookout. We have had to follow up with him 3 times to find out where in the process our application is and when the fibre would be installed in our home and his answer was always "they" are busy processing it. Who the hell is they? How is it possible for it to take 3 weeks?! Vodacom was quick to call me to sell me the package but when it actually comes to doing the hard work and installing the damn thing, nothing???!!!!! Is this Vodacom trying to delay the process so the expiry date for the promotion ends???!!!!

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Replies (4)
Vodacom
Vodacom's reply13 Apr 2021, 08:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

IO
Iriwa O's update20 Apr 2021, 07:58
Reviewer Update
After my initial compliant, Vodacom rushed out their technicians to provide us with a router and the other knick knacks for the fibre. They advised us that it would take 24 - 48 hours to be activated, this was on Friday. Today is Monday and it is still not activated. Yesterday someone named Dino called and advised he would escalate the activation and provide feedback, no response thereafter????????? Vodacom, you are clearly not interested in my business!
IO
Iriwa O's update23 Apr 2021, 14:46
Reviewer Update
The fibre is still not activated. My husband has been on the phone with Vodacom the entire week. Vodacom promised it would be activated within 48 hours since last week Friday. It is now gone 7 days!!!!!!! This is absolute ****!!!!!!
Vodacom
Vodacom's reply26 Apr 2021, 12:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SO***, our records indicate that the query was resolved. Regards Consumer Website Team

Best regards,