Failure to render service leaving clients desolate

My mother was recently convinced by one of the agents at Real Promotions to sign a "deal" with Vodacom - for fibre, landline management etc. She has contacted Vodacom who have confirmed receipt of the "deal" - and as such all of her numbers/lines etc have been ported over to you but her fibre has not been installed. She has received the router but no one has some to set up the connection. She now has no landline and no internet access - but a works from home and requires these in order to do her job.

Upon contacting Real Promotions. she was told you contact you who she has now been struggling with for over 2 weeks to sort this out - only to be told it can take 6 - 8 weeks to sort out.

She has paid her existing providers for this month for services that she is no longer getting due to the line porting and your "solution" has been that she get an LTE router in the interim - when she is already paying for these other services?!? She is now expected to fork out even more??

This is completely unacceptable and we demand assistance from you to sort this out immediately as this "deal" is not benefitting her or her business right now.

So disappointed in this service or lack thereof - this is completely taking advantage of your customer base!