Failure to relocate vodacom Fibre line

Two months ago I sent vodacom a request to relocate my Fibre line they told me to fill in a relocation form which I did. I contacted them three weeks ago to ask them the status of my relocation of my f vodacom Fibre line a d they could not find my request the sales consultant told me she would send the relevant department an email. And I have not heard anything regarding this. They told me it would take a month it is almost end of november and no response vodacom is ***********