Failure to reactivate service

<p>I called vodacom customer care on 19th November requesting that my line be deactivated as my phone had been ****** in a hijacking incident. On Tuesday, 22nd November I bought a new sim card at Chatz voda store in Westville Mall and requested a sim swop. I was told that my line would be ready in 5 to 24 hours. I then tred using the phone on Wednesday (23/11/2016) morning. All services were working (incoming calls, messaging etc), but I was unable to make any outgoing calls. I called customer care to let them know of my issue but they seemed unequipped to handle my query. I then decided to go to the voda store in Gateway mall. I spent another 2 hours there trying to resolve the issue and after that I iwas told to wait 24 hours for my issue to be resolved as the system is slow.</p> <p>I let the 24 hours pass and I again tried to make an outgoing call. Once again the call failed. I keep getting a recording informing me that my service has been suspended. I then called customer service once again and soke to Aaron. Once again I have been told to wait for 24 hours for the system to "process my order".</p> <p>In my view this is an indication of a high level of incompetence! Not once has anyone from vodacom called to check if my issue was resolved. Especially considering that my phone cannot even make the free calls to customer care. I am once again waiting for the 24 hours to lapse and call again.</p> <p>The not so surprising thing though is that I know vodacom will be waiting to grab my money at the end of the month without even checking if they gave me exactly what they are expecting me to pay for.</p> <p>The service received overall has been extremely appalling.</p>