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nonkululeko Z

1 reviews | Active since Apr 2020

03 Apr 2020, 09:52

FAILURE TO PROVIDE SERVISE

WHAT IS WRONG WITH VODACOM!!!! YOU SENT ME A LAPTOP THAT HAS BEEN ACTIVATED, YOU FIRST BLOCKED ME WHEN FOLLOWING UP ON MY CORDER! NOW YOUVE BLOCKED ME AGAIN WHILST TRYING TO SET UP THIS MACHINE AS EVIDENTLY YOUR AGENTS ARE NOT WILLING YO HELP ME,DIVE CALLED COUNTLERSS TIMES FOR THE ISSUE!!

IVE NEVER BEEN ASSISTED,I WAS TOLD BY AN ENTIRE TEAM LEADER TO RETURN MY LAPTOP WHEN I ASKED HIM TO ASSISST ME SET IT UP THE MACHINE,

I AM SO FRUSTRATED AS MY ACCOUNT IS BEING DEBITED WHEN IM SITTING WITH A MACHINE THAT HAS NOT BEEN FULLY SET UP.

YOUR AGENTS ARE COMPLETELY *********** AS IM BEING SENT BACK AND FORTH FROM AFTER SALES TO CUSTIMERCARE,TO SALES AGAIN URS JUST NEVER ENDING!

YOU GIUYS HAVE NOW BLOCKED ME AGAIN WHEN IM TRYING TO SET UP MY COMPUTER MYSELF, SINCE CLEARLY YOU GUYS DONT QWANT TO DO YOUR JOBS AND ARE ******** PEOPLE YOU CANNOT TAKE MY MONEY BLOCK ME AND REFUSE TO GIVE ME A SERVISE-ITS ********* AND DISTASTEFUL,

IVE BEEN WITH VODACOM FOR YEARS,HOWEVER IM BEIDNG TREATED LIKE IM NOT EVEMN A LOYAL CUSTOMER!!

QWHAT IS GOING ON?,,IS IT SO HARD FOR SOMEONE TO HELP ME THAN ILL GET OFF YOUR CASE AS IVE STATED IVE RESORTED TO SEETING THE UNIT MYSELF ,HOWEVR I NEED A PRODUCT KEY CODE.

WHERE CAN I FIND IT???

0
Replies (1)
Vodacom
Vodacom's reply03 Apr 2020, 11:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team