Failure to provide a service

I have upgraded my business contract with Vodacom, my package includes BIS. The BIS was to be activated as of the 01st of April 2015, to date no BIS is activated. Numerous calls has been logged with the service provider as well as with the store with which the contract was signed. The only response I ever receive when I call is that I need to wait 24 hours for the BIS to be activated, if not I need to contact the call centre again. On the 7th of April of was told that it has been assigned to a technician to resolve the problem. To date there has been no change. <br> I have been a customer of Vodacom for the past 16 years, I will be rethinking my options/network providers when my contracts need to be upgraded as I don't believe that Vodacom appreciates our business/loyalty.<br> Vodacom fails to realise that this is a business line and I rely on my emails to be in contact with customers as I have a logistics company and continuously travel. There turnaround time is pathetic for business customer care and if this is not resolved I will have no other option but to cancel this contract. <br> <br>