WL
Wendy L

1 reviews | Active since Aug 2016

17 Aug 2016, 08:44

Failure to provide a copy of a valid contract and itemized billing

<p>I have been requesting Vodacom since April 2016 to provide me with a copy of a valid contract for my cell phone and they have not provided it to me to date hereof. Vodacom did however provide me with a copy of a very old and expired contract. I have also been requesting Vodacom for over a month for itemized billing and they have not provided me with the same to date hereof. I need these documents urgently and I receive absolutely no help from Vodacom.</p>

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Replies (1)
Vodacom
Vodacom's reply17 Aug 2016, 09:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team