Failure to protect and promote its customers at Credit Bereau

I have experienced identity theft of which Vodacom knows about after i was asked to submit an affidavit disputing the transaction. This was in Jan 2018 when i lodged the dispute. 6 months has gone by and nothing has been done about it. My review according to transaunion is indicating a poor credit rating as a result. I can't afford a home loan and other credit facilities form financial institutions because of their delay to resolve the matter and submit my latest information to transunion. I poorly recommend vodacom on administrative issues and protection of customers.