Failure to process my application and ***********

Dear Vodacom

I am writing to express my disappointment with the level of service I have received from your company.

I made a contract application for the Samsung z-flip 4 256 on the 30th of November 2022 @ the amount of R699 for 24months. The contract was approved, and I received a call from the online team on the 02/12/2022 on the number *** regarding the approval. Ref Number ***3

I spoke to the lady about getting the contract on an open plan and she advised that it is possible and that I will be contacted in a week after the plan has been finalized and with no extra costs. A week passed but there was no feedback. I called the contact centre only to be told that the contract has been cancelled.

I was surprised and asked who cancelled it and at whose request. I was told at my request. I asked if they could pull up recordings and listen to the call and further fix the issue so that I can get the contract I app**** for. Still no feedback.

I took it to Facebook and explained what the Issue is then later requested to speak to the manager via chats . The manager, who referred to as Moolah, called 12 December and advised that I should go to the mall of Africa to collect the phone and that everything had been sorted out. I get to mall of Africa the status of the account is still the same and I was advised that they do not deal with online application.

I asked again on social media to speak to a manager, but I was denied that, and my chat was closed without any resolution. That to me is a call avoidance, no agent tried to assist me, and they all avoided the chats and query.

I have spent countless hours on hold, only to be transferred from one representative to another without any resolution to my problem. Each time I have called, I have been met with unhelpful and unprofessional responses from your team members.

I have also attempted to resolve my issue through your online chat and email support but have received no response or assistance.

I expect a higher level of service and support from your company. The lack of attention and assistance I have received is unacceptable and has caused a great deal of frustration and inconvenience.

I request that my issue be given the attention it deserves and that a satisfactory resolution be provided as soon as possible.

You can contact me on - *** or ***

Regards, Unhappy Customer (Ezekiel)