1 reviews | Active since Jun 2016
Failure to Process Migration resulting in a R8000 Loss VIP customer
<p>i have been a Vodacom Vip customer for more than 3 years , further than that i have been a loyal Vodacom customer for the last 8 years or more , i have requested that my contract be migrated to a lower package as i do not make full use of the package (RED VIP)</p> <p>the request was sent through on 21/09/2015 , and again on the 22/10/2015 , of which email proof can be supp**** </p> <p> </p> <p>I have lost a R1000,00 difference in subscription fees since these dates , because Vodacom has ignored my request since September 2015 , which equates to the value of R8000.00 </p> <p>I expect to know how will i be reimbursed ? i would prefer that my contract by terminated so that i can migrate to a more competent service provider , my monthly spend has been on average of R3000,00 p/m for the last ¾ years , I can gladly move my business over</p>
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Consumer Website Team
Thank you for making us aware of your complaint.
A consultant will review make contact with you to assist.
Kindest Regards
Consumer Website Team
Thanks for the response , however i want a timeline for a resolution of the matter , my next steps is to take this viral , with no expense spared in regard to media coverage , as I want the public to be made aware of how companies like Vodacom are de*****ing them , I have been a loyal Vodacom customer since forever , I do not expect to be treated with in this manner , especially given the fact that I spent on average between R3000/R5000 on my monthly bill for the last 3/5 years , please review these facts (Acc ***)
Thanks for the response , however i want a timeline for a resolution of the matter , my next steps is to take this viral , with no expense spared in regard to media coverage , as I want the public to be made aware of how companies like Vodacom are de*****ing them , I have been a loyal Vodacom customer since forever , I do not expect to be treated with in this manner , especially given the fact that I spent on average between R3000/R5000 on my monthly bill for the last 3/5 years , please review these facts (Acc ***)