Failure to Process Contract Termination

I am extremely dissatisfied with the handling of my termination request for my contract with Vodacom. On 17 August 2025, I contacted your Vodacom customer service department telephonically to request the cancellation of my contract. And I was told of an upgrade that was made which extended my contract(the person who offered the upgrade i remember very well he said, the upgrade will not change contract termination date End September 2025). I then requested that the upgrade be reversed. Despite providing all necessary details during the call, the cancellation of the upgrade was not actioned, and I have since received no confirmation or progress update.

This failure to process my request is unacceptable and places me at risk of being billed for services I no longer require. As my last payment of contract was End September 2025, which i made Thursday 25/09/2025.

When i called Vodacom i was told i was supposed to have called in September to request a cancellation. Which I remember I did, and this reversal which was not actioned upon prevented this cancellation.

I called again about this same issue( 09:30, 29/09/2025). A Vodacom agent proposed that I opt for a 1G whatsapp data contract on my number, to keep my account active for future purposes. When I rejected this offer. She told me I need to pay R800 on 25 October 2025. I refused, and requested to speak to a Manager. According to her this matter was escalated to her manager and she could not assist. To my surprise, when I called again on 01/10/2025 and spoke with a different agent there was no escalation on the system. I requested to speak with a manager, the manager was not available, then this Agent, said she will Escalate. On the 07/10/2025 i called again i was told on the System there is an incorrect termination date which escalations where made and comments left but this is not resolved.

I finished paying for the device(phone), the only thing i want is for my sim card to be moved from Contract Sim to Prepaid sim. No one is willing to assist, and the moment i don't pay i will be sent to Credit bureau. I visited a Vodacom shop, explained all this. A lady there put something on Vodacom system, gave me reference number. But up until now, no action has been made.

Even the email i sent to ***( 30 September 2025) was not responded to. When i call they just escalate,