Failure to Process Contract Cancellation

<p>On May 5th, I called Vodacom customer care to cancel my contract. I was told that the end of May will be my last payment, after which my number will be converted to a prepaid number as requested. I recieved a confirmation SMS saying that my request was processed. But at the end of June I find out that vodacom has deducted money from my bank account, so I called customer care again to enquire what this deduction was for. The consultant then advised me that she can see on the system that I requested a cancellation but it was not processed on their side, so she had to put it through again and then advised me that she does not know if the money that was deducted incorrectly will be put back into my account.</p> <p>My husband had the same issue with vodacom when he cancelled his contract. Is this how vodacom operates??? The consultant could not even give me an alternate number to contact to ask when I will recieve my money back. This is extremely unnacceptable!! </p>