Failure to Port

I telephonically ordered my phone and received it seamlessly within a couple of days, however I have been trying to port my number to Vodacom for a week now. Every day that this change does not occur I call the activations number and hold for approximately 20 minutes before the call is answered. I have received a different daily response for the failure to port my number. Despite numerous appeals to accelerate this and keep me informed of the progress no-one has contacted me to give me feedback or a status update. As it stands no-one has an answer for me or an expected turn around time. If this is how people who are trying to move onto their network get treated I shudder to think what will happen when (if) my number gets activated and I become a Vodacom customer