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JW
Jeff W

1 reviews | Active since Dec 2017

15 Dec 2017, 09:35

Failure to migrate LTE contract to fibre

Having been subscribers to Vodacom's LTE internet service, we were approached by a salesperson to upgrade to uncapped fibre. This we agreed to do, on condition the old LTE contracted could be migrated to fibre and wrote this on the application form. However, Vodacom have continued to bill us for the LTE - which we are not using - and so are double billing us. Trying to get someone at Vodacom to resolve what should be a simple problem, cancel the old contract and refund us is proving to be impossible. PLEASE can someone Do something

0
Replies (10)
Vodacom
Vodacom's reply15 Dec 2017, 10:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Dec 2017, 12:20
Official

Good day

We have requested the team to get in touch with you to assist. We will follow up to ensure that you receive feedback.

Thanks for your patience.

Regards

Moddy

JW
Jeff W's update19 Dec 2017, 14:17
Reviewer Update
The team remains silent as of 19 December. My patience is being sorely tested. It will soon be time for another debit order and as pensioners, we obviously don't want to be paying an extra R500 odd for nothing.
JW
Jeff W's update28 Dec 2017, 12:00
Reviewer Update
Moddy responded on 19 December. We explained that the account is in my wife's name and once she understood the situation, she promised to take action, including emailing my wife a reference number. So far, as of 28 December, no email, no update on Hello Peter and no follow up phone call. Time is passing, the next debit order date looms but Vodacom remains silent. My wife's phone number is 082 **********
JW
Jeff W's update03 Jan 2018, 21:02
Reviewer Update
Still no further response from Vodacom, except to debit my wife's bank account AGAIN for a service we are not using. How hard is it for Vodacom to escalate this to someone in management who has the authority to do something. I am really disgusted by this dreadful service ethic
JW
Jeff W's update05 Jan 2018, 15:18
Reviewer Update
Still nothing from Vodacom. It is hard to remain polite in the face of such an uncaring attitude
JW
Jeff W's update11 Jan 2018, 08:32
Reviewer Update
Vodacom are a disgrace. What is the point of using Hello Peter if they do not respond.
JW
Jeff W's update16 Jan 2018, 10:17
Reviewer Update
Supercharged 16 January 2018. Why should I have to pay to supercharge this complaint just because of Vodacom's inaction? Talk about adding insult to injury
JW
Jeff W's update08 Feb 2018, 09:26
Reviewer Update
So here we are on 8 February with my complaint first logged on 15 December still unresolved. Is anyone at Vodacom listening? Please DO something!
JW
Jeff W's update15 Feb 2018, 09:21
Reviewer Update
Two months later and Vodacom continues to **********ly deduct money for a service we are not using. They remain unresponsive and our levels of frustration are off the scale.