RH
Roland H
1 reviews | Active since Jun 2010
08 Jan 2018, 11:35
Failure to install
I have ordered my FTTH. I have contacted the call centre on multiple occasions to determine the time of installation. Once the installation date and time was confirmed the team did not arrive to install. I called the call centre, but once again no one was able to assist.
The poor communication with the customer is completely unacceptable.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Jan 2018, 12:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jan 2018, 12:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jan 2018, 06:21Dear Roland
Please be advised we have responded to you with feedback via SMS.
Have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply09 Jan 2018, 06:21
Official
Dear Roland
Please be advised we have responded to you with feedback via SMS.
Have a pleasant day further!
Regards,
RJ
Best regards,