Failure to honor deal by Salesperson

I went to the Vodacom store in Chatsworth Center which is Durban South Africa.

I went to do an upgrade on my contract. Initially the salesperson couldn't even locate my account information even though i provided all required information. Clearly showed lack of his jib s****s.

After proceeding we were choosing a package best suited to my budget.

The Consultant "Deveshan or Devesh" or something like that advised me of a deal for a Huawei P30. The store was approaching closing time but due to me standing in the line he proceeded to assist me..

Once the deal and price were discussed with me i agreed to take it in as it suited my budget, a recurring data bundle on my previous account made the quote of the new upgrade higher by then he said he could remove the bundle and it would drop the quote to the price i signed up for.

Once signed, he was not really interested in completing his task properly, he then proceeded to tell me my new package would kick in on the first day of the new month, the recurring bundle would be removed, he would also email me a copy of the contract signed the following day of signing up for the deal.

The following day approached and i didn't receive the documents on my email as i was supposed to.

Next, when the new package kicked in and i received my allocation of airtime i noticed the data bundle was still visible on my account.

I phoned into the call center and found out that the bundle was never removed by the salesman as promised and because it was given to me I would stillbbe billed for it...

So instead of paying 549rands as i signed for im forced to pay R 594,99.

I had the call center agent remove the bundle for my account the same day proceeded to visit the store that gave me the phone looking for the salesperson and wanting answers as to who exactly would be responsible for the extra charge as it was not what i was told when i signed the deal.

The salesman failed to keep his end of the deal. The manager of the store said she attached a request for me not to be billed for what ever reason.

Once my statement was issued the bill still showed the extra charge which means that the manager did not even make a difference.

Today i proceeded to visit the store in search of answers. The manager shouted at another salesperson to help me infront of other customers which i found very *********.

I received little to no assistance from the store or the manager in solving my issue.

The salesperson who originally signed failed to complete his duties as promised which is now costing me money.. All the store says is that he has been moved to an administration office.

I still feel that he or the store i got the deal at should be responsible for his mess up.

I have a copy of the quote, which clearly shows something way different as to what I'm forced to pay because of that idiot..

I want answers from vodacom Chatsworth center, and i want action against the salesperson for his negligence and failure to fulfill his duties.

I feel cheated and I have surely lost confidence in the staff and salespeople that I have spoken to.

I want to know whats going to be done about this...