Failure to honor cancellation request

<p>Six weeks later, and Vodacom have not converted my contract to prepaid. The major excuse I got from Vodacom is that they having technical problems due to the migration to a new system. Staff at customer services even told me it would have been easier to port my number to a competitor. Now I'm getting messages that my account is in arrears, despite Vodacom failing to honor the cancellation request. Failure to receive feedback from senior management this week, I will have to lodge a formal complaint with the National Consumer Commissioner, as Vodacom is in breach of the National Consumer Protection Act.</p>