FAILURE to FULLFILL CONTRACT

1 month ago phoned call center for an upgrade.. Call handled by a completely *********** person who did not know about Vodacoms products and took 15 mins on the phone to talk nonsense, complained on Hellopeter, took vodacom 10 days to respond ?? completely unacceptable ?? Went to branch to implement upgrade, signed contract for Flexi 110 with 100 SMS and 100 meg data.. Have not been able to use my phone since the beginning of the month *111# says subscription 0, no SMS, no data ?? Another trip to the branch which says subscription not loaded will be sorted in 24 hrs.. Still nothing.. How much more time and money must I waste because vodacom is absolutely useless.. Please do not send me anymore of your \help us improve our service sms's "your service has not improved in 6 years they are nonsense.."""