Failure to follow up with customer support / after sales service yet again by Vodacom

As expected , I got a speedy response to my “ Hello Peter “ post for public acknowledgement purposes, however the said Vodacom consultants that were supposed to contact me for resolution has to date not made any contact with me personally.

The grand undertaking on the public platform versus the lack of customer care and after sales support which is the reality for several disgruntled customers ( like myself ) is clearly apparent .

I find it appealing to note that Vodacom is so “ on the ball “ when there is a telemarketing sales call & an inundation of marketing ads on your mobile / network pages , yet when a loyal customer requires support / contract resolution liaison same is rarely forthcoming / often non-existent .