Failure to follow up on a cancellation

I wrote a review on 27 Aug 2018 and was promised a call back on the next day, nobody called. I took the initiative to call the call center and the ********** upgrade order was processed and will be delivered to the ******* today!!!! The the f* is this??? I'm not paying a dime for an upgrade order I did not request!! I literally called the Call Center minutes after the **** was completed!! Your useless consultants gave me the run around until I spoke to Nokuthula who gave me hope that the order will be cancelled, today I receive confirmation of the device being delivered to the *******??? TRASH !!!!