Failure to follow through with commitment to call me

On 1 March I posted a review stated that I have been unable to get my billing resolved and the correct data be allocated to my account. Vodacom responded the very next day, 2 March stating that I would receive a call from a consultant. Today is the 13th of March and I am still waiting for their call.

Link to original Review: https://www.hellopeter.com/vodacom/reviews/inability-for-call-center-to-resolve-incorrect-upgrade-changes-or-review-recordings-***