GC
Gert C
1 reviews | Active since Mar 2016
02 Mar 2016, 15:24
Failure to enforce account limit on data contract
I have a R50 cap on top of a 2Gb data contract. Despite this I received a R1,846.70 bill for January 2016. After phoning the help desk they refused assistance because the cap only applies if I reboot the device, thus cancelling current connections. Who does that?
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Vodacom's replyOfficial
02 Mar 2016, 15:33Hello gcombink,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply02 Mar 2016, 15:33
Official
Hello gcombink,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team