NZ
Nadia Z

1 reviews | Active since Dec 2016

07 Dec 2016, 15:06

Failure to deliver upgrade phone

<p>On Thursday 24/11/2016 i ordered two upgrade phones from Vodacom Online. </p> <p>On Monday 28/11/2016 the one phone was delivered. On the same day that i took delivery of the one phone i enquired about the remaining phone that had not been included in the package. Amla told me that for some reason the delivery number was not allocated therefore the second phone cant be delivered. It is now the 7th December and still no delivery has been allocated and therefore Vodacom is not sure if this phone will be delivered before Christmas.</p> <p> </p> <p>I have made contact with them everyday and still they just say no further development. I have ordered this phone well in advance for the Christmas period and need this phone to be delivered asap.</p>

0
Replies (2)
Vodacom
Vodacom's reply07 Dec 2016, 15:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

NZ
Nadia Z's update12 Dec 2016, 15:52
Reviewer Update

Today i followed up again as i have had no response with regards to my upgrade phone that i have ordered i was told by Amla that because i have loaded the complain onto Hello Peter i must just wait and see what happens. Scott Dladla promised to phone back as he is one of the managers and that also didnt happen!!

This is totally disgusting as i have never had a problem paying for this contract yet Vodacom fails to deliver once again!!