Failure to deliver on what they promise

With regards to my series of reviews the first of which was the 31st of January 2023 I cannot accept the response from Vodacom to my last review of 11 March 2023 quoted as,

“Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, the Sales Team tried contacting you however failed to reach you. The feedback is as follows, the deal in question was closed on the system and cannot be reinstated. Regards Consumer Website Team”.

First of all, one missed call while I am busy on site and unable to answer does not constitute failure to reach me, other than trying to call again there are other means of communication such as emails, text messages, the Post Office and perhaps even a Raven. Secondly off course the deal in question can be reinstated, it is a matter of inputting the correct command on your system. I made numerous calls to yourselves and each time it was indicated that I will be contacted in order to find out if I want to have the package re delivered or would I wish to cancel the deal. This never happened and Incompetence from your side to do your job is not my concern.

It would seem to me that either the deal advertised never existed / was a mistake or that limited number of deals were available and mine was added my mistake, again this is not my concern.

Kindly be as kind as to deliver on your promises.

I would also like to find out if there is anyone in this community that knows how to action this further? Surely there is some kind of Ombudsman or tribunal or something of this sort which holds companies accountable in delivering what they advertise. If you could send me a reply it will be highly appreciated.

Kind regards.

Nathan