KL
Karabo L
1 reviews | Active since Nov 2021
25 Nov 2021, 11:58
Failure to deliver
As discussed in our telephonic conversation, I have attached my three months bank statement and have highlighted the areas that vodacom insurance claims there are no funds in my account , while there was enough money.
if you look at my bank statement : Page 3 og 8,date 25/09/2021 The description says from vodacom insurance, insufficient fund yet my account had R 1 468.17 , which the -7.00 that vodacom insurance charged me for insufficient was able to be deducted from there and left me with a balance of R 1 461.17 .So who is wrong in this case for nor debiting the September money , while the account had more than enough money to cover for the september cover which is R 110.
Now lets move to page 6 of 8, date 26/10/2021 Again on this month because I knew in my understanding that the September fee were paid, cause I had enough funds, in my understanding its October that was supposed to be debited and it was only R110 that was to be taken and the is what was availableinmy account .
it is only now when i make a claim it is brought to my attention that my september and October was not paid because there are insufficient funds,yet till this day since i took out my bank statement it proves that they debited but their system kept saying insufficient funds , while the were funds an it raises a unfair rejection of claim and that is to my attention, but it is not my fault as the were always funds on my bank account. it is their system that was at fault .
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Replies (5)
Vodacom's replyOfficial
25 Nov 2021, 13:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Nov 2021, 13:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KL
Karabo L's updateReviewer Update
25 Nov 2021, 14:48I will wait for that which is hard to believe as I have been on my small phone since Monday calling your call center and still this day my case has not been resolved instead they are telling me about that my claim is being declined and no one wants to look at whose fault it was to start of with for a payment not to go through as I still stand to say , I have proof that I had more done enough funds. Even after taking the insurance, I am the one hat was making calls when end of August you guys did not take the money to ask what is happening and I was assured all is in order and my insurance is active. yet today because your system **** and said the were insufficient finds on my account in September and my policy was not treated fairly and I have proof that you are wrong, my case is been ignored and I have no phone till this day. you have proof of all the allegations your agents made are wrong on my claim and you are not doing anything. Your agents are sending requests to your team leaders and they sitting at home having phones and do not care about my case.
KL
Karabo L's update25 Nov 2021, 14:48
Reviewer Update
I will wait for that which is hard to believe as I have been on my small phone since Monday calling your call center and still this day my case has not been resolved instead they are telling me about that my claim is being declined and no one wants to look at whose fault it was to start of with for a payment not to go through as I still stand to say , I have proof that I had more done enough funds. Even after taking the insurance, I am the one hat was making calls when end of August you guys did not take the money to ask what is happening and I was assured all is in order and my insurance is active. yet today because your system **** and said the were insufficient finds on my account in September and my policy was not treated fairly and I have proof that you are wrong, my case is been ignored and I have no phone till this day. you have proof of all the allegations your agents made are wrong on my claim and you are not doing anything. Your agents are sending requests to your team leaders and they sitting at home having phones and do not care about my case.
KL
Karabo L's updateReviewer Update
26 Nov 2021, 10:49What did I say about Vodacom? they said a consultant will call me and here I am till this day , no one has got back o me.
KL
Karabo L's update26 Nov 2021, 10:49
Reviewer Update
What did I say about Vodacom? they said a consultant will call me and here I am till this day , no one has got back o me.
KL
Karabo L's updateReviewer Update
30 Nov 2021, 07:36Good Morning Vodacom
I would like you to know that I am still not happy and will not rest until all my relevant questions are provided with answer's and someone take the responsibility for the error and a lie your consultants and system has made.
1. First off all when I opened my policy with you guys, no formal response was send to me to state if my insurance policy is activated or not. I had to as the customer do a follow up my self via a sales persons email that she send you guys applying for my insurance for my phone. I am the one when after I bought a phone in August called you " Vodacom Insurance" to ask if my policy is still activated as I have not gotten any correspondence as to if everything is in order and when is the 1st debit. When I was made rest assured telephonically, by the call made by me to you guys that I insurance is active, after that , I did not receive ant information or any relevant document stating how the insurance work or so forth, yet on Sunday , after several times I tried reaching you guys and no one cared what my case was, until I wrote here on hellopeter, you as " Vodacom under Finrite" come and decline my complain and claim based on a screen shot of a document stating the following : "1. For one this document you have screenshotted was never provided to me when I first took out the insurance nor was this terms read out to me.
2. You state that if my policy goes into areas etc. Vodacom will inform me and we come to some mutual agreement. Ever since I took an insurance with Vodacom, I have never been informed from day one about whether my insurance was activate or not nor that the are problems or challenges wen funds are suppose to be taken etc., my policy is in arrears or what state its in.
So are you as Vodacom following your own terms?
Has all the attached did be app**** on me and can you provide proof of that ?
Can you also provide proof that since I joined an insurance with you guys, you have app**** all your principles towards me s a customer and also provided that me with the relevant documents that you are using against me today and even made me aware of such documents?
Lets move to you guys claiming when you first tried to deduct in September you claim that the were no funds availableSee below attachment as proof that you are lying :
image.png 340.09 KBCan you see were I have highlighted and written in black pen , its proof that when you guys tried to deduct from my side the was enough money for you guys to take what was due to Vodacom, but your system declared me as having insufficient funds and the were funds. So whose fault is it? Did you guys call and do a follow up like you state in your screen shot of rules that come with your policy that was never provided to me. So my policy lapsed because of you guys, I left more than enough funds for you guys to deduct and your system made an error and **** and said I had no funds , while I had and whose fault it is?
How was I going to know all this if had I not lost my phone and when you guys made false accusation, I went to the bank to take out my bank statement to prove you false and lying.
Then with failing to apply your own policy rules, were you state in a state of arrears etc. You will make the customer aware and come to some sort of a mutual agreement, you go keep quite and make decisions on my behalf that you will double debit me, when you try that only to find out I only left the exact amount agreed on for I am under the impression that since I received no call or nay form of formal communication that my policy is in arrears as you said on you system I had no funds while I had, I left 110 , which in my understating is it what was due for that month.
So please again I ask , do you see yourself as a good company and that you did follow all the protocol with regards to me as the customer from the beginning and all the rues of your policy that you using against me, did you follow them as a service provider?
my claim was unfairly treated and me also as a customer I was not treated well from the beginning and no protocol that you guys yourself have put in place have followed. I will continue to fight until justice is done.
I would like you to know that I am still not happy and will not rest until all my relevant questions are provided with answer's and someone take the responsibility for the error and a lie your consultants and system has made.
1. First off all when I opened my policy with you guys, no formal response was send to me to state if my insurance policy is activated or not. I had to as the customer do a follow up my self via a sales persons email that she send you guys applying for my insurance for my phone. I am the one when after I bought a phone in August called you " Vodacom Insurance" to ask if my policy is still activated as I have not gotten any correspondence as to if everything is in order and when is the 1st debit. When I was made rest assured telephonically, by the call made by me to you guys that I insurance is active, after that , I did not receive ant information or any relevant document stating how the insurance work or so forth, yet on Sunday , after several times I tried reaching you guys and no one cared what my case was, until I wrote here on hellopeter, you as " Vodacom under Finrite" come and decline my complain and claim based on a screen shot of a document stating the following : "1. For one this document you have screenshotted was never provided to me when I first took out the insurance nor was this terms read out to me.
2. You state that if my policy goes into areas etc. Vodacom will inform me and we come to some mutual agreement. Ever since I took an insurance with Vodacom, I have never been informed from day one about whether my insurance was activate or not nor that the are problems or challenges wen funds are suppose to be taken etc., my policy is in arrears or what state its in.
So are you as Vodacom following your own terms?
Has all the attached did be app**** on me and can you provide proof of that ?
Can you also provide proof that since I joined an insurance with you guys, you have app**** all your principles towards me s a customer and also provided that me with the relevant documents that you are using against me today and even made me aware of such documents?
Lets move to you guys claiming when you first tried to deduct in September you claim that the were no funds availableSee below attachment as proof that you are lying :
image.png 340.09 KBCan you see were I have highlighted and written in black pen , its proof that when you guys tried to deduct from my side the was enough money for you guys to take what was due to Vodacom, but your system declared me as having insufficient funds and the were funds. So whose fault is it? Did you guys call and do a follow up like you state in your screen shot of rules that come with your policy that was never provided to me. So my policy lapsed because of you guys, I left more than enough funds for you guys to deduct and your system made an error and **** and said I had no funds , while I had and whose fault it is?
How was I going to know all this if had I not lost my phone and when you guys made false accusation, I went to the bank to take out my bank statement to prove you false and lying.
Then with failing to apply your own policy rules, were you state in a state of arrears etc. You will make the customer aware and come to some sort of a mutual agreement, you go keep quite and make decisions on my behalf that you will double debit me, when you try that only to find out I only left the exact amount agreed on for I am under the impression that since I received no call or nay form of formal communication that my policy is in arrears as you said on you system I had no funds while I had, I left 110 , which in my understating is it what was due for that month.
So please again I ask , do you see yourself as a good company and that you did follow all the protocol with regards to me as the customer from the beginning and all the rues of your policy that you using against me, did you follow them as a service provider?
my claim was unfairly treated and me also as a customer I was not treated well from the beginning and no protocol that you guys yourself have put in place have followed. I will continue to fight until justice is done.
KL
Karabo L's update30 Nov 2021, 07:36
Reviewer Update
Good Morning Vodacom
I would like you to know that I am still not happy and will not rest until all my relevant questions are provided with answer's and someone take the responsibility for the error and a lie your consultants and system has made.
1. First off all when I opened my policy with you guys, no formal response was send to me to state if my insurance policy is activated or not. I had to as the customer do a follow up my self via a sales persons email that she send you guys applying for my insurance for my phone. I am the one when after I bought a phone in August called you " Vodacom Insurance" to ask if my policy is still activated as I have not gotten any correspondence as to if everything is in order and when is the 1st debit. When I was made rest assured telephonically, by the call made by me to you guys that I insurance is active, after that , I did not receive ant information or any relevant document stating how the insurance work or so forth, yet on Sunday , after several times I tried reaching you guys and no one cared what my case was, until I wrote here on hellopeter, you as " Vodacom under Finrite" come and decline my complain and claim based on a screen shot of a document stating the following : "1. For one this document you have screenshotted was never provided to me when I first took out the insurance nor was this terms read out to me.
2. You state that if my policy goes into areas etc. Vodacom will inform me and we come to some mutual agreement. Ever since I took an insurance with Vodacom, I have never been informed from day one about whether my insurance was activate or not nor that the are problems or challenges wen funds are suppose to be taken etc., my policy is in arrears or what state its in.
So are you as Vodacom following your own terms?
Has all the attached did be app**** on me and can you provide proof of that ?
Can you also provide proof that since I joined an insurance with you guys, you have app**** all your principles towards me s a customer and also provided that me with the relevant documents that you are using against me today and even made me aware of such documents?
Lets move to you guys claiming when you first tried to deduct in September you claim that the were no funds availableSee below attachment as proof that you are lying :
image.png 340.09 KBCan you see were I have highlighted and written in black pen , its proof that when you guys tried to deduct from my side the was enough money for you guys to take what was due to Vodacom, but your system declared me as having insufficient funds and the were funds. So whose fault is it? Did you guys call and do a follow up like you state in your screen shot of rules that come with your policy that was never provided to me. So my policy lapsed because of you guys, I left more than enough funds for you guys to deduct and your system made an error and **** and said I had no funds , while I had and whose fault it is?
How was I going to know all this if had I not lost my phone and when you guys made false accusation, I went to the bank to take out my bank statement to prove you false and lying.
Then with failing to apply your own policy rules, were you state in a state of arrears etc. You will make the customer aware and come to some sort of a mutual agreement, you go keep quite and make decisions on my behalf that you will double debit me, when you try that only to find out I only left the exact amount agreed on for I am under the impression that since I received no call or nay form of formal communication that my policy is in arrears as you said on you system I had no funds while I had, I left 110 , which in my understating is it what was due for that month.
So please again I ask , do you see yourself as a good company and that you did follow all the protocol with regards to me as the customer from the beginning and all the rues of your policy that you using against me, did you follow them as a service provider?
my claim was unfairly treated and me also as a customer I was not treated well from the beginning and no protocol that you guys yourself have put in place have followed. I will continue to fight until justice is done.
I would like you to know that I am still not happy and will not rest until all my relevant questions are provided with answer's and someone take the responsibility for the error and a lie your consultants and system has made.
1. First off all when I opened my policy with you guys, no formal response was send to me to state if my insurance policy is activated or not. I had to as the customer do a follow up my self via a sales persons email that she send you guys applying for my insurance for my phone. I am the one when after I bought a phone in August called you " Vodacom Insurance" to ask if my policy is still activated as I have not gotten any correspondence as to if everything is in order and when is the 1st debit. When I was made rest assured telephonically, by the call made by me to you guys that I insurance is active, after that , I did not receive ant information or any relevant document stating how the insurance work or so forth, yet on Sunday , after several times I tried reaching you guys and no one cared what my case was, until I wrote here on hellopeter, you as " Vodacom under Finrite" come and decline my complain and claim based on a screen shot of a document stating the following : "1. For one this document you have screenshotted was never provided to me when I first took out the insurance nor was this terms read out to me.
2. You state that if my policy goes into areas etc. Vodacom will inform me and we come to some mutual agreement. Ever since I took an insurance with Vodacom, I have never been informed from day one about whether my insurance was activate or not nor that the are problems or challenges wen funds are suppose to be taken etc., my policy is in arrears or what state its in.
So are you as Vodacom following your own terms?
Has all the attached did be app**** on me and can you provide proof of that ?
Can you also provide proof that since I joined an insurance with you guys, you have app**** all your principles towards me s a customer and also provided that me with the relevant documents that you are using against me today and even made me aware of such documents?
Lets move to you guys claiming when you first tried to deduct in September you claim that the were no funds availableSee below attachment as proof that you are lying :
image.png 340.09 KBCan you see were I have highlighted and written in black pen , its proof that when you guys tried to deduct from my side the was enough money for you guys to take what was due to Vodacom, but your system declared me as having insufficient funds and the were funds. So whose fault is it? Did you guys call and do a follow up like you state in your screen shot of rules that come with your policy that was never provided to me. So my policy lapsed because of you guys, I left more than enough funds for you guys to deduct and your system made an error and **** and said I had no funds , while I had and whose fault it is?
How was I going to know all this if had I not lost my phone and when you guys made false accusation, I went to the bank to take out my bank statement to prove you false and lying.
Then with failing to apply your own policy rules, were you state in a state of arrears etc. You will make the customer aware and come to some sort of a mutual agreement, you go keep quite and make decisions on my behalf that you will double debit me, when you try that only to find out I only left the exact amount agreed on for I am under the impression that since I received no call or nay form of formal communication that my policy is in arrears as you said on you system I had no funds while I had, I left 110 , which in my understating is it what was due for that month.
So please again I ask , do you see yourself as a good company and that you did follow all the protocol with regards to me as the customer from the beginning and all the rues of your policy that you using against me, did you follow them as a service provider?
my claim was unfairly treated and me also as a customer I was not treated well from the beginning and no protocol that you guys yourself have put in place have followed. I will continue to fight until justice is done.
KL
Karabo L's updateReviewer Update
30 Nov 2021, 11:48Two months for who? Why did you guys not debit in September like you had said in the telephonic conversation I had with one of your consultants? i called you guys in August and you guys confirmed that you will debit September. Again what you are saying does not align with what your call center people said " they said you guys tried to double debit in September and I had no funds and my statement proves that because you guys charged me -7.00 for insufficient funds. So who did you discuss it with that you will double debit and that you tried to debit and there were no funds. Are you aware that if your system did not fail and lie when you guys tried to debit in September stating that I have insufficient funds. In August you were going to not double debit, am I lying ?is the highlighted part not you guys trying to debit in September and declaring my account as having no funds, while clearly you can see on my bank statement i have enough funds? Am I lying to say that insufficient funds are from you ?Had you guys done your job and debited September and your system not failed you guys, my account would be updated to date , in October you were going to take one month installment. So whose -.7.00 is it, if not yours, that is reflecting on my bank statement and giving out false information? I am done talking to you and would like the manager's details as I am taking it to a lawyer as you are shifting the blame and not wanting to account for you guys debited in September and your system failed and **** and said I have no funds. while if you did your jib correctly in October you were supposed to take only that 110 for that month. You never communicated as your policy states regarding the account. So I will keep venting until you take responsibility.
Based on the email you send Vodacom here is my response and I am calling out for answers of questions I raised.
Based on the email you send Vodacom here is my response and I am calling out for answers of questions I raised.
KL
Karabo L's update30 Nov 2021, 11:48
Reviewer Update
Two months for who? Why did you guys not debit in September like you had said in the telephonic conversation I had with one of your consultants? i called you guys in August and you guys confirmed that you will debit September. Again what you are saying does not align with what your call center people said " they said you guys tried to double debit in September and I had no funds and my statement proves that because you guys charged me -7.00 for insufficient funds. So who did you discuss it with that you will double debit and that you tried to debit and there were no funds. Are you aware that if your system did not fail and lie when you guys tried to debit in September stating that I have insufficient funds. In August you were going to not double debit, am I lying ?is the highlighted part not you guys trying to debit in September and declaring my account as having no funds, while clearly you can see on my bank statement i have enough funds? Am I lying to say that insufficient funds are from you ?Had you guys done your job and debited September and your system not failed you guys, my account would be updated to date , in October you were going to take one month installment. So whose -.7.00 is it, if not yours, that is reflecting on my bank statement and giving out false information? I am done talking to you and would like the manager's details as I am taking it to a lawyer as you are shifting the blame and not wanting to account for you guys debited in September and your system failed and **** and said I have no funds. while if you did your jib correctly in October you were supposed to take only that 110 for that month. You never communicated as your policy states regarding the account. So I will keep venting until you take responsibility.
Based on the email you send Vodacom here is my response and I am calling out for answers of questions I raised.
Based on the email you send Vodacom here is my response and I am calling out for answers of questions I raised.