Failure to deliver and constant lies

What an absolute nightmare upgrading with Vodacom. I have been a loyal customer foor about 20 years now. However this is my second NIGHTMARE with them in just over a year. Last year I tried to move my fibre to my new address where they conveniently charged me for services but after two months still hadn't delivered my router. And when I ended up canceling due to non delivery and being charged for services I couldn't use they tried to charge me a cancelation fee of R11000... yes you read right. Luckily that was rectified.

This year I upgraded my phone online on Black Friday. The sales agent and confirmation agent both said they have stock and it would be delivered after 3 to 5 working days. When I called on the second of Dec to find out why the data bundle hadn't yet been allocated they said it would only be activated when the device is activated. But they had no stock. When I told them I was told they said that there may have been when I called but there may have been more sales ongoing at once. Stock would be delivered on 13 Dec. I was not happy. On 9 Dec I called again to confirm. This agent told me they had the phone in stock but not the smart waych that was part of my package and they couldn't deliver the two devices separately. She even tried to call the sales team to see if she could offer me a different watch that they had in stock. But it was not approved. On the 13th I was told that the stock is arriving that day and I will be getting my sms from the delivery company on the Tuesday (yesterday). When I didn't receive anything, i called just to be told by yet another agent that they had no stock. But this time, they had the watch but not the phone. When Asked what happened to the phone that they had ready for me on the 9th they said none has been allocated on the system to me yet.

I ended up speaking to a so called supervisor. BUSHEN. This guy told me I would get my device only after the 13th of January. And told me that there is a queue for the device and that no device had been allocated. He told me that the due date for activation was th 18th of December. They told me their lead time for sales is 7 days. He told me that he would call the warehouse and demand answers and get back to me. I give you one guess who didn't come back to me.

Today I called again but VODACOM decided to block my number because of the frequency of my calls. And now had to call a number that I have to pay for. That agent got a hold of BUSHEN who apparently told him he would call me back immediately.... Still waiting for that call 5 hours later. The first agent today also promised that his team leader would follow up between 16h00 and 17h00... that also did not happen.

Vodacom keeps lying to me. Every agent has a new story/excuse/lie that they tell. They fail to deliver their products within the timeframes they say and expect their customers to be satisfied. Shame on you Vodacom for your poor service delivery and poor after sales service and failing to keep your word and service standards.