Failure to deliver after failure to supply quality

Upgraded last week Thursday afternoon to a Xiomi 11T. Returned it on Friday morning OBF. The device is not performing as advertized, freezes and has dead spots on the touch with certain applications. Was told that it has to go to Xiomi and it woukd take 5 days. Today is day 5 and Vodacom is stalling with excuses maybe a day or 2. ObF warranty is within 7 days exchange, even the customer protection act guarenttees me if this. I dont give a two cents, i pay for the contract and want the device exchanged today still and not for the buttered up same make. I am entitled to it as the device is not up to standard.

Why should i wait? And who gives this bad quality manufacturer say over my contract of R519pm over 36 months.

Stop stalling, and supply your loyal customer another handset of my choice with another manufacturer today still. I pay more than R6000 a month and this is how i am being treated??????