Failure to comply with Service terms & Conditions

I purchased a new contract and phone from Vodacom Tygervalley on 20 January 2015. After 1 day of using the phone the screen started to flicker and show different intensities.<br> I returned the phone on Thursday 22 January and the consultant booked the phone in for me. He then couldnt give me a job card as I did not have the original purchase slip for the phone. On my return to the office I scanned and emailed him the documentation. <br> Then i heard nothing. On 26 January I phoned Tygervalley and they said they will investigate and phone me back. No one phoned. Then on 27 January i went to the Vodacare shop and requested some feedback only to hear that I must read the terms and conditions as an OBF takes 5 days. I requested to speak to the manager but was told she was unavailable. I requested that she contact me and left my details.<br> She did not contact me.<br> Then on 28 January I again went to the store. again they told me it is in JHB. I asked for feedback and they said they will phone later. Again no phone call. The jobcard indicate that the phone was only booked in on 27 January when I laid a complaint. All I want is a new working Phone please!!!!!!<br>