Failure to comply with consumer obligations - Vodacom - Fiber

What a fricken Joke , My IP address has expired , no notification if this is a real thing , multiple escalations , spoken to various managers , to countless call center agents all with a promise that they will call me back really , no call back , it's been 5 days , and this nonsense of sorry no one on the weekend to assist you, is ******* , I pay for the weekend non the less , I need a resolve now , as you are costing me money , as I am unable to run my smart home , assist my children with home learning , and get work done at all , I have had to buy data from you during these days and still nothing ....... shocking , my SR was allocated to a person on Friday and no one at Vodacom can get hold of them , really ,ICASA will hear about this as this is not a service I have signed up for , sort this out NOW !!!! Mr Marcel Steyn , is this how your teams are managed ???