Failure to comply to comply to consumer protection...Insane hand over

Cancellation fee Naiveness My wife had an account vodacom she settled and cancelled the account now after a year she has bee handed over to Alliance...on what condition does she owe cancellation fee?why was she not told about in contract?who tried to communicate with her on record regarding the fee?this is nonsense because her account is closed....this is a total insipid service coming from Vodacom after such years of being a loyal customer.How can you hand over our account without our consent?Have the company comp**** with all that is necessary or its looking at its interests?Does the meaning of a hand over for collection make sense to the company?we are not slow payers...vodacom is just taming vour profile....